Questions tenants ask
Rent, pets, renewals, insurance, and deposits, grouped by topic.
Can’t find it here?
Call or text (208) 247-1587.
Mon–Fri, 9am–5pm. Text any time.
Rent & fees
How do I pay rent?
By ACH or card. We'll send you how to set it up, or call or text us. The provider's processing fee is passed on as charged, and autopay is available.
Do you charge a resident benefit package?
No. No monthly add-on bundles.
When is rent late?
Rent is due on the 1st. There is a 3-day grace period. After that, a $100 late fee plus $10 per day.
Do you accept Housing Choice Vouchers?
No. We don’t accept Housing Choice Vouchers. We consider all other lawful, verifiable sources of income.
Living there
Is renters insurance required?
Yes, with at least $100,000 in liability coverage. You can use any provider.
How do I request maintenance?
Email [email protected] with photos and a description of the issue. We don’t take requests by text. We respond within 24 hours. For an emergency, call (208) 247-1587 any time. More on maintenance.
Who pays for repairs?
Damage you or your guests cause is billed to you. Repairs for a failure of the property itself, like a worn-out appliance or a leaking roof, are paid by the owner. More on maintenance.
Can I get a pet after moving in?
Ask us first. We need to approve any pet in writing, and each home has its own pet guidelines.
Who handles yard care and snow removal?
You handle lawn care, leaf cleanup, and snow removal.
How much notice do you give before entering?
At least 24 hours for non-emergencies, by text and email.
Renewals & moving out
When will I hear about renewal?
About 60–90 days before your lease ends.
Is there a renewal fee?
No. Tenants are not charged a renewal fee.
How fast do I get my deposit back?
Within 21 days of move-out, with an itemized statement and photos for any deduction. It is sent by ACH.
Can I break my lease?
Contact us early. Options depend on your lease and on re-leasing.
What do I need to do to move out?
Give at least 30 days’ written notice, or as your lease requires. The carpet cleaning requirement, the RentCheck inspection, and the utilities transfer are all on the move-out page.
Looking for a place?
Schedule a tour and apply from your phone in about ten minutes.